Privacy policy.
Cristofoli recognizes that privacy and security is a concern for most when customers are buying browsing our site. We want you to be comfortable with our privacy practices and security measures that we employ to protect your personal information.
What information do we collect? We collect data at account creation, ordering, responding to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
We also use "cookies" to enhance your shopping experience and gather information about visitors and visits to our website. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, visit the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be hav the choice to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive and credit information you supply is transmitted via Secure Socket Layer (SSL) technology and encrypted into our databases to be only accessed as stated above. SSL not only encrypts your personal and financial information transmitted, including credit card information, but also verifies the identity of the server and that the original message arrives safely at its destination.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow it) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Cristofoli and its web sites or social media accounts. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, you can opt out at any time.
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 22, 2020.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. If you have questions regarding this policy, please email us at inquiry@cristofolibrand.com.
Your consent
By using our site, you consent to our privacy policy.
Terms and Conditions.
This Terms and Conditions of Sale (the "Agreement") constitutes a binding legal contract between you and Cristofoli, the owner and operator of the cristofolibrand.com website (the "Site"). By ordering any product or service via the Site, you signify your acceptance of this Agreement, as it may be amended or supplemented from time to time. Changes to this Agreement will be effective when posted. Product prices, availability, shipping/delivery costs, types of shipping method, and terms and conditions of sale, are subject to change without advance notice. Cristofoli is not responsible for typographical errors.
Pricing: In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Cristofoli shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is priced incorrectly, Cristofoli may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Taxes: Cristofoli pricing do not include sales, use, excise or similar taxes. Payment Methods: Cristofoli purchases can be made online through PayPal or with any major credit card.
Shipping: Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by you is your responsibility. You must notify Cristofoli within 48 hours of the date of delivery if you believe any part of your purchase is missing, wrong or damaged. Shipping carriers include but are not limited to UPS, FedEx, USPS and DHL according to the items ordered and the shipping destination.
Delivery: Delivery dates are estimates only. Delivery dates will be anywhere from 4 days to 2 weeks for standard shipping. Non-stock/special order items require approximately 4-6 weeks to ship. Weekends and holidays are not calculated in the delivery days. Cristofoli shall not be liable for delays in delivery due to causes beyond its reasonable control, including shortage of materials, acts of God, acts of civil or military authorities, strikes, war, riot, delays in transportation or car shortages. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost by reason of the delay.
Returns: Within 10 days of receipt of product, new, unused and undamaged items may be returned along with the corresponding packing slip for merchandise exchange only, subject to the following limitations:
All returns/exchanges must be in original packaging, unused and in sellable condition. We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor returns or exchanges for any merchandise that has been used or is not in its original new condition.
Shipping and handling fees are non-refundable.
If an item arrives damaged or defective you must contact us within 48 hours of receipt. If the box appears damaged upon receipt, do not sign for or accept it and it will be returned to us. We will send an exchange or credit you for the item.
You must contact us within 30 days of order placement if your item has not arrived. We will not be held responsible for notifications after that time.
Returnable items may be EXCHANGED FOR STORE CREDIT ONLY. Store credits will not include the shipping and handling costs. If you have any questions regarding the return policy of a particular item, please email us at inquiry@cristofolibrand.com.
If the item is defective upon receipt by customer or if there was a shipping error on the part of Cristofoli, we will reimburse you for the cost of returning the package to us, and you will not be charged for the shipping cost of your replacement item. Please note that we will not be held responsible for any damage to a product caused by tear and wear.
If an item was damaged during transit, we reserve the right to request photographic proof of damage. That is, you may be asked to provide a photo of the damaged item.
All exchanges require prior written approval by Cristofoli and a Return Authorization Number, which will be issued to you. Once you have received the RA#, you must ship your return within 10 days before it expires. Exchanges with expired RA# will not be accepted.
Please send your insured, postage-paid package to us via U.S. Mail (insured), FedEx or UPS and retain your receipt. This will ensure protection over loss and damages as well as prompt delivery. Please be advised that until there is proof that we have received your merchandise, it is your property. Cristofoli is not responsible for items damaged or lost in transit. Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customer’s responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with Cristofoli. We will not accept C.O.D. returns.
To return an item, please email us and let us know the item(s) you want to exchange, and the reasons(s). You will receive an email response with a Return Authorization Number that must be clearly written on the outside of your package, as well as further instructions. Any item returned without a Return Authorization number issued by Cristofoli will NOT be processed and will be returned to the customer at customer's own expense and/or additional restocking fee of 50% will be incurred.
Waiver and Limitation of Liability
YOU HEREBY ACKNOWLEDGE THAT THE WARRANTY PROVIDED HEREIN AND THE ACCOMPANYING OBLIGATIONS AND LIABILITIES OF CRISTOFOLI ARE EXCLUSIVE AND YOU HEREBY WAIVE ALL OTHER REMEDIES, WARRANTIES, GUARANTEES OR LIABILITIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WHETHER OR NOT OCCASIONED BY THE NEGLIGENCE OF CRISTOFOLI. YOU ACKNOWLEDGE BY YOUR USE OF PRODUCTS SOLD BY CRISTOFOLI THAT YOUR USE OF THE PRODUCTS AND ANY RELIANCE UPON THEM IS AT YOUR SOLE RISK. IN NO EVENT SHALL BITCH NEW YORK OR ANY OF ITS SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, STATUTORY, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY PRODUCT AND/OR ITS USE. IT IS YOUR RESPONSIBILITY TO FOLLOW ALL INSTRUCTIONS AND HEED ALL WARNINGS ACCOMPANYING ANY PRODUCT ORDERED FROM THE SITE. YOU AGREE NOT TO JOIN IN ANY LAWSUIT WITH ANOTHER PERSON OR SERVE AS A CLASS REPRESENTATIVE OF ANY CLASS ACTION LAWSUIT AGAINST CRISTOFOLI ARISING OUT OF YOUR PURCHASE OR USE OF PRODUCTS ORDERED VIA THE SITE.
Disclaimer of Warranties
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, CRISTOFOLI EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some states do not allow limitations on implied warranties so these limitations might not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.
Indemnification
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPLETELY HARMLESS CRISTOFOLI FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR RELATED TO YOUR USE OF THE PRODUCTS PURCHASED VIA THE SITE.
TERMS AND CONDITIONS OF USE
The information provided on this site is for general informational and educational purposes only. Please read and review these Terms of Use carefully before accessing or using this web site. By accessing or using this site, you acknowledge that you have read, understood and agreed to the Terms of Use Agreement. If you do not agree to the Terms of Use, you may not access or use the site. cristofolibrand.com reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Copyrights and Trademarks
cristofolibrand.com operates this web site for retail purposes only and all materials such as images, photographs, illustrations, texts & other materials and content is the property of cristofolibrand.com. Visitors may not copy, reproduce, modify, distribute, sell, display, publicly perform, repost, prepare other works based upon or otherwise use any of our content in any way for any purpose, use our content on any other web site or in a networked computer environment. Visitors are only allowed to print pages from this website for personal, non-commercial use. Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by cristofolibrand.com, one of its affiliates or by third parties who have licensed their materials to cristofolibrand.com and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of cristofolibrand.com and is also protected by U.S. and international copyright laws. Cristofoli will enforce its intellectual property rights to the full extent of the law.
Indemnity
You agree to defend, indemnify, and hold harmless cristofolibrand.com, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising from your use of this website, any items purchased, or our content or your breach of these Terms & Conditions.
DISCLAIMERS AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY cristofolibrand.com ON AN "AS IS" AND "AS AVAILABLE" BASIS. cristofolibrand.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE CRISTOFOLI WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. UNDER NO CIRCUMSTANCES SHALL cristofolibrand.com OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING cristofolibrand.com BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE cristofolibrand.com INCLUDING BUT NOT LIMITED TO RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM cristofolibrand.com OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO cristofolibrand.com’S RECORDS, PROGRAMS, OR SERVICES. USER HEREBY ACKNOWLEDGES THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH BITCHNEWYORK.COM. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
Site Security
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. cristofolibrand.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from cristofolibrand.com on this Site and other than generally available third party web browsers.
Links To Third Party Web Sites
cristofolibrand.com is not responsible for the availability, content or accuracy of any pages or other websites linked via this website. The inclusion of any link to such sites does not imply endorsement by cristofolibrand.com of these sites. You agree that cristofolibrand.com will not be liable for any loss or damages you or any third party may suffer in connection with third party pages or websites. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. We encourage you to read the privacy statements and Terms & Conditions statements of all such sites, as their policies may be materially different than from our Privacy Policy.
Privacy cristofolibrand.com respects the privacy of its web site users. Please refer to our Privacy Policy that explains users' rights and responsibilities with respect to information that is disclosed on this web site.